Contact Us

We're here to help. Get in touch with us anytime.
1-888-379-5719 (TTY for hearing impaired 711)
1-888-761-9026

How to File an Appeal or Grievance

Your satisfaction and health are important to us. We’ll work with you to try to find a prompt resolution of your issue.
Please contact our Member Services number at 1-800-405-9681 for additional information. (TTY users should call 711).
As a member of this plan and as someone who is getting Medicare, you have rights. We will treat you with respect and take your concerns seriously. If you would like to obtain a report of the appeals, grievance, and exceptions filed with the plan, you may contact Member Services and request that information.
Appeal and Grievance information is contained within Chapter 9 of the current year’s Evidence of Coverage document located under the Members menu. If you need personal assistance with any issue, please contact Member Services.

Disclaimers

Page last updated: 11/01/2024 Nondiscrimination noticeThe company complies with applicable state laws and federal civil rights laws and does not discriminate, exclude people, or treat them differently on the basis of race, color, national origin, ethnic group identification, medical condition, genetic information, ancestry, religion, sex, marital status, gender, gender identity, sexual orientation, age, mental disability, or physical disability. La compañía cumple con las leyes de derechos civiles federales y estatales aplicables, y no discrimina, ni excluye ni trata de manera diferente a las personas por su raza, color, país de origen, identificación con determinado grupo étnico, condición médica, información genética, ascendencia, religión, sexo, estado civil, género, identidad de género, orientación sexual, edad, ni discapacidad física ni mental. 本公司遵守適用的州法律和聯邦民權法律,並且不會以種族、膚色、原國籍、族群認同、醫療狀況、遺傳資訊、血統、宗教、性別、婚姻狀況、性別認同、性取向、年齡、精神殘疾或身體殘疾而進行歧視、排斥或區別對待他人。

Disclaimers

Page last updated: 11/01/2024
Nondiscrimination notice
Simpra Advantage is a PPO I-SNP and PPO D-SNP with a Medicare contract. Enrollment in Simpra Advantage plans depends on CMS Medicare contract renewal. Every year, Medicare evaluates plans based on a 5-star rating system. Simpra Advantage complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.
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